Gulf Shores Vacation Rental Questions & Answers
About Flip Flop Vacations
Is the home or condo I see on the Internet the one I get?Yes, unlike other companies in the area, we rent the specific property you see in full detail on our website. We believe that this the only way you will be happy with your accommodation.
Are all of the rentals privately owned?Yes, all of our homes and condos are owned by individuals. They range in size from Studios to 4 Bedroom Condominiums, to a 6000 square foot private residence. They are priced accordingly by location and amenities.
Make a Reservation
What is the "Flip Flop Reservation System"?The "Flip Flop Reservation System" was designed to allow simplistic management of your reservation through our secure site. With the "Flip Flop Reservation System" you will be able to:
- Make Payments Online
- Process Your Final Payment
- Purchase Trip Insurance
What is required to make a reservation?When you find the vacation home or condo of your liking, you can book the property online 24/7. When making your reservation, all we require is a $250 reservation deposit and a $25 non-refundable processing fee. The remaining balance is processed 30 days prior to check-in and is non-refundable at that point. Please note if the final payment falls on a Saturday, Sunday or a holiday it will be charged the last business day prior to your final payment date.
Do you offer group rates and planning?Yes we do, please indicate the type of group and how many people you will need to accommodate when calling.
When is check-in & check-out time?Your rental will be available for Check in at 3:00 p.m.
Check out time is 11:00 a.m. A vacation property requires more time to clean than a hotel room, so please help us prepare for our next guest by being on time.
What are your office hours?Our office hours are from 9:00 a.m. to 5:00 p.m. Monday - Friday. All of our properties are outfitted with lock boxes and the code will be provided in your welcome package.
What is your Change/Cancellation Policy?There is a $25 fee to change an existing reservation. No changes can be made within 30 days of your arrival.
A cancellation prior to 30 days will only result in the loss of the processing fee ($25). All other monies will be fully refunded.
A cancellation within 30 days of your arrival will result in a loss of all monies. All cancellations must be confirmed in writing.
What is our responsibility when checking out?
- Dispose all trash in proper outside containers.
- All kitchen items should be cleaned and returned to their proper place.
- All bed linens and towels should be striped and placed in front of the washer/dryer.
- Set thermostat to: 78 summer / 68 winter
- Lock all doors and windows and place the key back into the lock box.
How will I receive my confirmation and arrival instructions from Flip Flop Vacations?All confirmation and arrival instructions will be sent via email, unless email is unavailable. To make certain you receive these email please add our domain, www.flipflopvacations.com, to your list of accepted senders. You will receive a reservation confirmation email within 24 hours of making your reservation. Expect a second email with final confirmation and arrival instructions after your final payment has been applied to the reservation, thirty days from arrival.
Vacation Property Information
Do you allow pets?Some of our properties are pet-friendly. You are able to filter your search results so all pet-friendly rental properties will be displayed.
Is there a telephone at the each property?Yes, there is a telephone at every property. Local calls are free and long distance calls require a calling card or credit card number for usage.
Are linens and towels provided?Yes, there are linens and towels provided in each property. All bedding is provided and towels are supplied at twice the maximum occupancy.
Are the properties cleaned daily?No, the properties are cleaned before your arrival and after your departure.
Are there cleaning supplies?We do not leave any chemicals in the property, but there is a washing machine, dryer, mop, broom, dustpan, vacuum, dishwasher, iron, ironing board in the property. There are starter paper products however you will be responsible for your other needs there after.
- 1 roll of toilet paper per bathroom
- 1 sink soap per bathroom
- (1) 2 oz liquid dish soap
- 1 packet of dishwasher soap
- 1 packet of laundry detergent
- 1 trash bag per trash can
Are the properties Non-Smoking?Yes, all of our properties are Non-Smoking. Smoking is permitted outside of the property only.